Victim Services Toronto | Case Management Services
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Case Management Services

Case Management Services

Case Management Services are short-term (one to three months) intensive assistance for victims of major crime and sudden tragedy who experience multiple barriers to accessing services. The services are tailored to the needs of each individual and may include: emotional support, systems advocacy, financial assistance (limited eligibility), safety planning, personal safety devices (limited eligibility), accompaniment, assistance with accessing a wide range of programs, services and resources, assistance in navigating bureaucracies (such as: Toronto Community Housing, ODSP, Ontario Works, child care services, Toronto Police, etc.).

Limited Financial Assistance

The Victim Quick Response Program (VQRP) is designed to assist victims of the most violent crime who require immediate financial assistance that cannot be obtained through other sources. Eligible victims of homicide, attempted murder, serious assault, domestic violence, sexual assault, human trafficking and hate crimes have access to limited financial assistance for the following expenses:

  • Emergency Expenses: emergency home safety expenses, transportation, vision care, cellular phones.
  • Crime Scene Clean Up: contribute up to $1,500 toward cleanup of a private residence (clients with home owners insurance not eligible).
  • Funeral Expenses: contribute up to $5,000 toward funerals for homicide victims.
  • Emergency Counselling: contribute up to $1,000 (or 10 sessions) for counselling services through a private therapist (only available when there are extended waitlists within community and funding does not duplicate private insurance).

Please contact Victim Services Toronto in order to determine eligibility. Case Coordinators will meet with victims, assist with the application process and ensure that victims have the proper community supports. The program is designed to fill the gap between when a crime occurs and when the victim receives longer-term support services.


Please note that Victim Services Toronto will submit the application to the Ministry of the Attorney General, which is responsible for the administration of the program.


For more information about the Victim Quick Response Program, or to access funds please contact 416-808-7694 or review the Ministry of the Attorney General Information Booklet.