Victim Services Toronto | Accessibility
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Victim Services Toronto Accessibility Policy

Victim Services Toronto is committed to ensuring equal access and participation for people with disabilities.

We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner.

We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario accessibility laws.


We are committed to training staff and volunteers in Ontario’s accessibility law and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees and volunteers on accessibility as it related to their specific roles.

Information and communication

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.


We will also meeting internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


Click to read the AODA Multi-Year Accessibility Plan and Policy


We will notify employees, potential hires, volunteers and the public that accommodations can be made during recruitment and hiring.

We will notify staff and volunteers that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.

Where needed, we will also provide customized emergency information to help and employee or volunteer with a disability during an emergency.

Changes to existing policies 

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.